Cooking + ingredients

• Are your ingredients local and/or organic?
• Can you accommodate food allergies?
• How do I access my recipes?
• How long will the food stay fresh?
• What’s included in each box?
• Where can I find nutritional information?

Subscription + delivery

• Can I modify my box or skip weeks?
• How do I cancel my subscription?
• My box was delivered later than expected. Can I still eat the food?
• What kinds of plans can I choose from?
• What time will my box arrive?

Billing, gift cards, and promotions

• Can I get a refund for my gift card purchase?
• Do you offer gift cards?
• I sent my friend a Plated Invite—is it possible to extend it after it expires?
• Why do I need to give my credit card to redeem a gift card and/or free Plated Night?
• How will I be billed?

Packaging

• Is my box recyclable?

The Plated app

• Can I manage my account from my iPhone or Android?