Billing, Gift Cards, and Promotions

• Can I get a refund for my gift card purchase?
• Do you offer gift cards?
• Can you extend my Invite?
• Why do I need to give my credit card if I'm redeeming a gift card and/or a free week?
• What is Plated’s billing cycle?

Cooking and Ingredients

• Are your ingredients local and/or organic?
• How can I view my recipe card?
• How is the nutritional information for each menu item calculated?
• How long will the food stay fresh?
• What do I get in the box?
• Where do I submit allergies?

Delivery and Subscription

• Am I able to cancel my subscription at any time?
• Can I modify my box or skip a week?
• My box was not delivered in the designated window. Can I still eat it?
• What if I do not want a weekly delivery?
• What kind of plans does Plated offer?
• What time will my box arrive?

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General Questions

• Can I recycle my box and packaging materials?
• I have dietary restrictions/allergies. Do you have recipes that work for me?
• Plated™ Terms and Conditions

Using The Plated App

• Can I change my account information using the mobile app?
• Can I manage my boxes from my iPhone or Android?
• How do I add a dessert to my box using the mobile app?
• How do I change the recipes in my box using the mobile app?
• How do I skip or unskip a week using the mobile app?