What is your refund policy?

All of our products and services are backed by a freshness and quality guarantee. If you are dissatisfied for any reason, we're here to help. Just call us at 855-525-2399 or contact us via e-mail at help@plated.com. Plated may require photo documentation of the product with which you are dissatisfied before we issue credit or a refund.

In the event that you're missing an ingredient for a recipe, simply let a member of our customer experience team know and we'll be happy to help makes things right.

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